Complaints Policy

If something about our service or information is not right, we want to know.

• Send your concern through the guide form on this site; it opens WhatsApp so you can write to us directly
• We acknowledge complaints within 2 working days and aim to resolve them within 14 days
• Concerns about medical treatment are passed to the treating clinic's medical director
• Concerns about our content are checked by our medical reviewer and corrected where needed